Return Policy

  • Return requests must be made within 15 days of receipt of the item. 
  • Not all items will qualify for returns. Buyer's remorse is not grounds for a return. Approval of return requests is at the sole discretion of COLDCORE INC. 
  • A standard restock fee of 25% will be applied to returns. This may be modified at the discretion of COLDCORE INC. 
  • The buyer must reach a return agreement with COLDCORE INC. in writing and obtain Return Authorization prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return. 
  • Merchandise must be returned complete with original packaging, accessories and instructions, and wrapped securely to protect from damage in shipping. 
  • Refused and returned goods will be inspected to assess condition and re-salability.